Selling equipment involves complex supply chain management between many departments of the business. Baseplan Enterprise offers connected processing from enquiry to invoicing and after sales servicing. At a glance, salespeople can see where orders are currently in the process and view shipping information, pre-delivery requirements and progress, and track work performed compared to what was quoted.
Spare Parts Management
Flexible preventative maintenance parameters guarantees efficient spare parts inventory management, reduces obsolescence and expediting costs through improved forecasting and ensuring workshops and mobile technicians are more effective.
Process controls is a key component in service management to allow for planning of spare parts and labour resources. Service plans are set up based on agreed dates (RDO’s), days elapsed, usage and any combination with jobs created on demand using an interactive preventative maintenance planning screen.
Breakdowns can be logged and then managed by an allocation screen allowing service controllers to see what WIP is with each mechanic as well as manage job process queues.