Two dynamic teams and thousands of hours invested in technical development, has resulted in a breakthrough for the rental industry of Australia and New Zealand. In an industry first, customers are now able to rent, book and pay for equipment directly via the Kennards Hire website, which is now fully integrated into the Baseplan Enterprise system.
The new website delivers on the Kennards Hire promise to ‘Make your job easy!’ by providing a seamless customer experience from initial enquiry, to booking, payment and delivery.
With their mission to become the best rental company in the world, Kennards Hire has moved from an outdated website to a bespoke and innovative tool, providing customers with a leading-edge experience. The new website is “a significant, strategic milestone for our company; one not possible without the dedication, expertise and professionalism of Baseplan Software,” Stuart Dean, General Manager IT and Programs, Kennards Group.
For Baseplan Software, the success of the Kennards Hire website integration, which was built using all of the Baseplan Gateway components, including Query, Integration and Eventing Services, sets the benchmark for future business practices.
Integrating the website with Baseplan Enterprise results in everyday business processes such as reservations, contracts, extended rental, customer management, pre-billing, availability checking, payment and invoicing, all working seamlessly and in real-time.
Working with a third party supplier, the website now contains built-in capability for credit card tokenisation, making the rental process instantaneous. Card details are stored securely within Baseplan Enterprise and fields are automatically pre-filled for returning customers.
Within a few hours of going live, a customer accessed the new website to book and pay for a removal van. Kennards Hire then contacted the customer who was reportedly thrilled with his user experience. He advised that he had successfully searched and booked the van within minutes and that the entire process flowed seamlessly and easily - which was in total contrast to any of his previous online experiences.
The customer ended by saying that he will definitely use the website again.
“We ended up giving the customer his rental for free. Our hope is that this milestone is just the beginning and together, we will continue to drive the industry forward.” Stuart said.
“Baseplan Software is the only true end-to-end, integrated business management solution on the market. The collaboration between Baseplan and Kennards Hire reaffirms our philosophy of continual innovation and premium service. We are passionate supporters of our customers and their business goals. We look forward to working with Kennards Hire and all our customers on future projects.” Andrew Satterley, Global CEO, Baseplan Software.