The Baseplan Enterprise integrated Customer Relationship Management (CRM) software module provides sales team automation your sales staff will want to use. Integration links to display existing customer information, sales and rental quoting, as well as connecting with email and calendar tools, making Baseplan CRM not only a reporting tool but an essential part of every sales person’s everyday life.
What is Customer Relationship Management Software?
Commonly referred to as a CRM, a Customer Relationship Management system allows a business to store, track, analyse and manage all customer interactions and data throughout the sales life-cycle. This affords a business the opportunity to automate their sales process, better market their product or service and provide greater customer support.
Key features of Baseplan Enterprise CRM Software
CRM Software Integration:
To truly get the most out of your incorporated CRM software a high level of integration is required with the rest of the system. The CRM module is part of the overall Baseplan Enterprise suite providing full integration in look, feel and data connectivity.
Baseplan Software will give your sales team the tools to look after your customer’s before, during and after the sale. Access customer contact details, quote information, order history and more, easily from your desktop or mobile tablet.
Mobile CRM Software:
Baseplan CRM for iPad offers licensed named desktop users of the Baseplan Enterprise CRM module access to their data when on the move. Without the need for middleware and additional servers, once installed, users can connect with their online Baseplan server and database to create, view and edit data in real time.
- Download from iTunes: Baseplan Mobile CRM
Tracking and Reporting:
One of the core methodologies to measure customer relationship management is the tracking and reporting of appropriate data. Sales process tracking enables management to validate budgets and to drive organisational growth and innovation.
Performance management is key to any business in order to make informed business decisions. The Baseplan ERP solution provides you with a powerful piece of business intelligence software that gives you greater access to analyse your CRM data in order to make the right move for your business.
One Source of Truth:
The Baseplan Enterprise CRM system enables you to save attachments with enquiries including emails, MS Word, MS Excel and PDF documents. This allows for a constant record of all communications to be stored in a single location for reference at any given point in time.
Baseplan's CRM is an essential tool for our business
"Baseplan’s Customer Relationship Management (CRM) is an essential tool for our business. We use it to track sales from the enquiry stage right through to closing the sale. We are able to filter enquires by percentage of probability of sales which enables us to employ strategies to help close deals in a timely manner." - Bob Mules, General Manager, Australia and New Zealand, JLG Industries.
See how the Baseplan CRM will benefit your business
We have no doubt that Baseplan’s CRM Software will become an integral part of your business and a powerful sales tool. To find out more and to allow us the opportunity to demonstrate how our CRM has helped other businesses, please contact Baseplan Software today.