Baseplan Software Helps Keep JLG On Top
"Baseplan allows us to accurately measure our business, to set up KPIs in terms of efficiency and in the end that really helps us to improve our support to our customers."
It links all the operations of our business from our people in the field to our back office staff. For us Baseplan Software has become a total operating system." Bob Mules, General Manager, Australia and New Zealand.
In Australia's highly competitive access equipment market, a product range renowned for its quality, performance and innovation is merely a good start.
That's why the management of JLG Industries Australia set out to back it with the best possible support systems - including Baseplan Software.
"Baseplan pilots began in 2008 covering CRM, IVT and the financial modules, and the full Baseplan package went live in 2009, which covers parts, service, sales and finance."
"With Baseplan's help we are also able to implement processes to feed the local accounting data back to our American parent company's accounting system in a format it can use," Simone Klingberg said. "We're sending back our month-end and year-end financials at the touch of a button."
Just as important for the company was the roll out of the IVT module which allowed JLG's service division to deliver major speed and efficiency improvements for customers.